Support
Questions? Problems? We’re here to help.
If you are looking for manuals or parts for one of your products. SELF HELP
Need technical services including install videos or our True Online Parts Search? TECHNICAL SERVICES
Can’t find what you are looking for? Contact us or have us contact you. CONTACT US
Start here to locate your serial number for Product Registration or Find a Servicer.
Serial Number Locator
Where to find your product’s model number
and serial number for ease of support.
Product Registration
To quickly and easily register your True products complete our Product Registration Form.
Find a Servicer
If you have an issue with your True
product, you can connect with a True
Authorized Servicer directly. Get in
touch with a qualified True technician
near you.
Self Help
Document Library
User Manuals, use & care guides, and more.
Maintenance Videos
Link to curated video list on YouTube
Parts & Accessories
Link to online store for maintenance parts and accessories
Technical Services
Install Videos
Link to curated video list on YouTube
True Online Parts Search
Find the serial number for your True product and find the replacement parts you need.
Contact Us
Customer Support
For product questions, availability, and general inquiries.
Phone
888.616.8783
Email
[email protected]
Warranty Inquiries
To inquire about the eligibility of your True warranty or product registration and or having trouble finding a servicer in your area? Let our team help.
Phone
844.849.6179
Email
[email protected]
Technical Support
Service companies and installers, contact our Technical Support department
If you’re a homeowner wanting to troubleshoot an issue over the phone and reach out to our team below.
Phone
844.746.9423
Email
[email protected]
